Bust Out of Service Fatigue: The What, Where, Why and How behind a decline in Customer Service Excellence
Does it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of leading others and the faster you train teams and build energy, the quicker it seems to fade? Are you a business owner feeling hopeless about the never-ending needs of staff AND customers while trying to achieve a profitable bottom line? You’re exhausted, right? This exhaustion is what’s called service fatigue, defined as that...
What to do in the current Finance, Rental and Leasing world
This should be fun! Here I sit putting my thoughts together on July 27 waiting on Mr. Powell to announce how much Fed Fund rates are increasing this month. I will assume a .75% increase which should make some people happy and others looking for a window ledge to climb out on. Obviously, those that leveraged up to take advantage of the super low rates are trying to figure out how to make the next debt service payment. On the other...
Gordon Report: Why job vacancies are surging & likely to continue
The Great Disruption Aftermath As the labor market starts recovering from the severe disruptions caused by the COVID-19 pandemic, there are some reasons for hope and many reasons for concern. The labor participation rate which continues to remain 1.1 percent lower than before the pandemic’s start, may rise somewhat as normal schooling enables more women to return to the workforce and the fear of contracting COVID subsides. On the...
Getting On-the-Job Training Right: Four strategies to start using now
“I learned so much during orientation. It’s too bad I won’t use most of it for six months. I took some notes, but I’m sure I won’t remember half of what they told me to do.” “I’m overwhelmed. I learned a new piece of equipment today. The person showing me what to do knew everything. The problem I had was the deep dives. He spent so much time on troubleshooting techniques. It was just too much for my first day.” “I can follow the...
Matrix apprenticeship sets high school student on path to success
Partnership with the Ozaukee Youth Apprenticeship Program helps showcase careers in packaging to high school senior Sam Kurten Almost everyone is familiar with the proverb, “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.” It simply means it’s more beneficial in the long run to teach someone how to do something than to just do it for them. And learning a skill doesn’t just...
Is Business about Dollars or People?
The answer to this question may seem obvious, depending on what side of the proverbial fence you sit on. Traditionalists may say business is fundamentally about creating value and generating profit. Others may say that it’s about being good stewards of the environment, people, and society, creating something of value greater than simply money. But a business can’t survive without money. In fact, 82% of small businesses...
Look both ways before hiring
Internal, External, and other solutions to staffing shortages It’s no secret that the staffing shortages facing most businesses today are extremely challenging. It is also highly unlikely that these challenges are going to resolve in the near term. So, what do you do now when you just cannot find the talent you need? It is time to rethink all of your staffing options. The key is to make the most of the staff you have and to augment...
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