The secret formula is React, Respond, Recover, +1
You do something wrong. The customer gets mad. You apologize and try to fix the problem, make nice, and hope they don’t go someplace else next time. Want to buy some “Customer Insurance?” Sure, you do. How do you get “Customer Insurance”, you ask? Easy, you already have it. The problem is that most people (companies) don’t use it. Reason? Insurance costs a little extra. It’s called Plus One Insurance and here’s how it works: When the...
Eliminating waste over increasing efficiency
Efficiency is fundamentally about using less input and getting more output.When CEOs talk about increasing “worker efficiency”, it usually means getting fewer workers to do more work. You can have the most efficient workforce in the world, but if the company, the system, and the process they’re working in are wasteful, none of it really matters. Eliminating waste is actually way more important than driving efficiency....
Boosting efficiencies in the warehouse in a tough labor market
Ken Ramoutar sees productivity as a multi-dimensional concept. Ramoutar, chief marketing officer at Lucas Systems, said when he started in the industry over two decades ago, few would have anticipated the coming labor force challenges. “I’m not sure warehouse workers were viewed as a huge value and asset, and now they are,” said Ramoutar, who said the pandemic has accelerated this view. Now, the focus is on how to compete for the...
Cheap industrial batteries: Where’s the catch?
Motive power batteries for forklifts and other material handling equipment typically look very similar, with no differentiation of design or exterior features. Their technical specifications, like voltage and Ah capacity, are required to comply with the standard requirements of the host vehicles. However, there is often a significant price difference between different brands, which stems from the functionality of the battery...
Q3 2023 new Industrial Manufacturing planned projects remain flat with 150 for September
SalesLeads has announced the September 2023 results for the new planned capital project spending report for the Industrial Manufacturing industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction and significant equipment modernization projects. Research confirms 150 new projects in September as compared to 151 in August and 140 in July. The following are...
What’s sinking your employee’s wellbeing? Five Titanic lessons for leaders to keep their crew afloat
The sinking of the Titanic stands as a tragic and haunting reminder of human fallibility. And, surprisingly, the parallels between the Titanic disaster and today’s workplace wellbeing cultures are striking. The Titanic, once deemed “unsinkable,” faced unforeseen challenges, inadequate preparation, and communication breakdowns – all factors that bear an uncanny resemblance to issues plaguing today’s workplaces. The...
What’s the future for piece-picking robots?
Piece-picking robotics is making big strides in the warehouse and with the aid of AI could soon be within the grasp of SMEs. Dan Migliozzi, Head of Sales at independent systems integrator, Invar Group, sets out where we are on the journey What news can there possibly be around piece-picking robots? Arm finds item, picks it up, manipulates or orients it, puts it in the right place – end of. It’s the classic application of...
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