Raising your labor service rate creates opportunities
I was talking to a General Manager of an OEM lift truck dealership the other day in a major metropolitan market. He told me they had just increased their service labor rates. I couldn’t believe it when he told me they were up over $200 per hour. That starkly contrasts the days when breaching the $100 per hour rate seemed like a daring move. Additionally, he told me they charge a flat 1.5 hours for travel, with a minimum of...
Are you embracing the electrification of forklift fleets?
This time last year, in February 2023’s edition, I asked the question, ‘who owns the end-customer and their customer experience’ when it comes to the dealership and the battery agent? Electrification in the material handling industry, electrified equipment, and fleets, continue to be business trends within our industry and into the future. According to Transparency Market Research, they estimate the global forklift battery market...
Powering the warehouse: Battery and Chargers are key to successful operations
Powering equipment is one of the main considerations of any material handling operation. What type of battery power to use and how much of an investment to make. How to match a business’ objectives with evolutions within the industry. All are often top-of-mind when establishing an operation’s power system. This month, Material Handling Wholesaler looks at some of the trends in batteries and chargers, along with how some companies are...
Screwy numbers
I spend a good couple of hours each day reviewing stock markets and other investment commentary. Always loved investment adventures and even produced my MBA thesis discussing the merits associated with distressed long-term bonds. And guess what? For the period I was covering returns from buying distressed long-term bonds produced above average returns if you select bonds of companies that have a good chance of covering their debt...
What does it take to become a sales success?
There is no quick fix, magic wand, or potion that will give you the success you’re dreaming for. So, what’s the secret of sales success? Well, it’s not a single secret; it’s a secret formula. There is a series of 14.5 principles, strategies, and actions that will lead you to success. OK, OK, the Secrets of Sales Success are not real secrets; they’re fundamental steps that successful salespeople and entrepreneurs have been executing...
Change your thinking and create a culture that people don’t want to leave
Five steps to turn negative thoughts into positive actions Do you have a Negative Nancy (NN) or Toxic Tim (TT) that you’re keeping longer than you should? Would you let them go if you weren’t so short staffed? One Negative Nancy or Toxic Tim infiltrates the whole company and it spreads throughout, affecting everyone. Think of it like this: You attend a meeting that NN was in. When you leave, you approach Positive Polly and share with...
Who’s your brand’s rival?
Everyone likes a good rivalry story. They inspire, build emotional connections, and create a deep level of authenticity with the characters involved. Your brand has rivals too, and capitalizing on those rivals can help you position your identity in a way that differentiates you from the herd. Rivals also play an essential role in storytelling and messaging. A rival is the main enemy of the protagonist. Their actions and motivations...
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