Elevate customer service in the parts department
Can you believe we’re already in January? Cheers to the New Year! I hope as you read this, your business and personal successes were prosperous in 2023 and you are entering the new year with enthusiasm for everything 2024 has in store. With that, let’s delve into the topic of customer service at the dealership—a subject consistently at the forefront of discussions among industry professionals. Customer service training...
Prepare for the New Year with some old ideas
I’d like to look at the table of contents from a great book on selling skills… Chapter 1…Begin by Talking to Him: Learn Your Customer’s Hobbies Personal Likes and Dislikes. Base Your Approach on These Then Show Goods. Chapter 2…Use More Ear and Less Tongue: Give Your Customer the Center of the Stage. The Main Thing Is not to Talk but to Sell. Chapter 3…Put Service before Samples: Study Your Customer’s Problems and Needs. Try to Help...
It’s tax time! Are you prepared for what’s ahead?
Is there never a “TAX TIME” in the U.S.? Don’t think so. And I believe “TAX TIME” is going to increase dramatically. The PROBLEM being that the U.S. continues to spend more than it takes in, which we all know does not work in any way, shape, or form. And how do we fix this? By taking more money from you and your company. THERE IS NOT A CHANCE IN HELL THAT THIS WILL NOT HAPPEN, because in four years U.S. debt will be about $40...
Shuttles or stackers?
When considering automated warehousing, stacker cranes have often been the default storage and retrieval choice for pallets and bins. Shuttles, however, are increasingly being seen as the more efficient, flexible, and sustainable alternative, as Stefan Pieters, CEO of Movu Robotics, explains. Most firms that must move quantities of palletized goods moving in, out or through a warehouse are familiar with that old stalwart – the stacker...
It’s that time of year: “Call me back after the holidays.”
“Call me after the holidays” is the second most-heard objection in sales. (First being, “Your price is too high.” Third being, “I have to think about it.”). It comes up year after year and salespeople get frustrated year after year, unnecessarily. Here’s how to think about it and here’s what to do about it: Humbug. Salespeople hate holidays. It’s an excuse for decision makers to put buying decisions on hold. But the worst of them are...
The carbon footprint of electric forklifts: a Cradle-to-Grave analysis
Green Logistics The logistics and transport sector (operating commercial and industrial trucks and forklifts) contributes just over a third of global carbon dioxide (CO2) emissions, making it the largest-emitting sector in numerous developed countries. And that share keeps growing. We are relatively well-informed about the cradle-to-grave CO2 emissions of passenger cars. Even though battery-powered industrial trucks have a 70% share...
Know the differences and functionalities of battery management systems
Batteries used in forklifts and other material handling equipment often look very similar, with no obvious differences in design or features. A vehicle’s voltage, Ah capacity, and other technical indicators must meet the requirements of the main vehicle standard. However, there are often significant price differences between brands, not only due to the functionality of the battery management system (BMS) but also because of...
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