Service and part departments need to track their KPIs to achieve growth
As we are well into the first quarter of 2024, the subject of labor shortages continues to be a trend across our industry. Dealers that I talk to stress that the growth of their service and parts departments’ revenue continues to be impacted by the shortage of skilled forklift technicians. The topic of attracting, hiring, and retaining technicians continues to be a hot topic, however, in this month’s column, I will focus on...
January 2024 starts out strong with 191 New Distribution and Supply Chain planned industrial projects
SalesLeads has announced the January 2024 results for the new planned capital project spending report for the Distribution and Supply Chain industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction, and significant equipment modernization projects. Research confirms 191 new projects in the Distribution and Supply Chain sector as compared to 204 in...
January 2024 delivers a slow 97 new Industrial Manufacturing Planned Projects
SalesLeads has announced the January 2024 results for the new planned capital project spending report for the Industrial Manufacturing industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction and significant equipment modernization projects. Research confirms 97 new projects in the Industrial Manufacturing sector as compared to 136 in December 2023. The...
Overcoming Fear and Resistance to create positive change
In the dynamic landscape of today’s business world, change is inevitable. However, fear is one of the biggest obstacles to creating positive change. With fear comes resistance and when both of them are at play, your organization becomes stuck in place and unable to overcome new challenges and market shifts. To enable your organization to be agile enough to adapt to and adopt change, it’s essential to understand the necessary...
136 new Industrial Manufacturing Planned Industrial projects to finish out December 2023
Industrial SalesLeads has announced the December 2023 results for the new planned capital project spending report for the Industrial Manufacturing industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction and significant equipment modernization projects. Research confirms 136 new projects a drop from 161 in both October and November in the Industrial...
Does CRM really “help” make the sale? Depends on which one you use
Are you using some form of database management to “control” your customer data? Customer Relationship Management or CRM has been around in one form or another for nearly 30 years. But in the last five years it’s become more sophisticated, more of a sales necessity, and a lot more competitive. The main multiple-user programs include Salesforce, Pipedrive, Zoho, Oracle, and Hubspot. Since I am often asked “which one” I recommend, I...
Are you embracing the electrification of forklift fleets?
This time last year, in February 2023’s edition, I asked the question, ‘who owns the end-customer and their customer experience’ when it comes to the dealership and the battery agent? Electrification in the material handling industry, electrified equipment, and fleets, continue to be business trends within our industry and into the future. According to Transparency Market Research, they estimate the global forklift battery market...
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