The five ways AI is changing service provision forever in 2024
Machine learning and Artificial Intelligence are increasingly becoming must-have options to assist the growing number of operations and processes in the service industry. Here, Mark Brewer, VP Service Industries at IFS, highlights his five industry predictions—all influenced by AI—for the upcoming year, and the opportunities these new trends open up for the delivery of service, ultimately leading to better customer experiences...
Dynamic forces in action: A look at the challenges and opportunities in warehousing today
As the nerve center for many material handling operations, warehouses provide an essential role. This month, Material Handling Wholesaler asked a few businesses in the industry about the latest trends in the dynamic environment of warehouse operations. Warehouse solutions At LD Systems, a company that helps warehouse operations find solutions, CEO Bob Sutphen said there have been three areas typically addressed recently. Those are...
Forklift Cities – USA – Where forklifts are built in America
Where are forklifts made? Contrary to the prevailing notion that little is manufactured in the USA nowadays, the majority of forklifts sold in the country are, in fact, domestically produced by diverse manufacturers. While some forklift OEMs have shuttered factories in past decades, numerous others have established new manufacturing plants in places like Berea, Kentucky, New Bremen, Ohio, and other small towns throughout the...
What is the Reality of Selling? The way you do the things you do
Jeffrey, what’s the easiest way to make a sale? Jeffrey, what’s the best way to make a sale? Jeffrey, what’s the fastest way to make a sale? Same answer: there is none. There is no easy, best, fast way to make a sale. There are a million ways to make a sale but it’s not with a method or system. There are elements that get you there. Here are 13.5 strategies and principles (elements) that will help you get to the substitute for an...
Why a strong brand isn’t a luxury but a necessity
Who invented the light bulb? Of course, you’d say Thomas Edison. But what you may not realize is that Edison did not invent the light bulb. It was actually invented by Joseph Wilson Swan and Henry Woodward. What Edison did really well was commercialize the invention. But why do we always think of Thomas Edison first? Of course, he was a prolific inventor, but more importantly, he built a recognizable and resonating brand. Edison...
Container traders anticipate rise in disruptions and increase in container prices in the wake of Baltimore Bridge Collision
US ports prepare for rising traffic amid growing freight volumes xCPSI rises significantly from 26 to 61 points in one week, and most supply chain professionals surveyed expect container price hikes in the coming weeks Container traders in the US to prepare for potential disruptions, higher container prices, and increased demand in the market In the aftermath of the Baltimore Bridge collision, supply chain professionals are...
Is your customer feedback used to diagnose or sell?
You walk into your general practitioner’s office. You have some pain in your knee lingering for a while from an old sports injury, and it’s starting to cause concern. When the doctor comes in, she doesn’t start by asking questions about your condition. Instead, she hands you a short survey with some broad questions – including things like, “When it comes to selecting a heart medicine, what do you look...
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