What does follow-up have to do with a bag of potato chips?
Hot prospect. You just made a good phone contact or had a brief meeting, and the prospect is interested in becoming a customer. It’s time for your first follow-up. What do you do? Well, you probably send a package with so much information inside it turns the US Postal Service from the brink of bankruptcy into a profit-making organization. Most follow-up packages include a video, a brochure, an article from some magazine, product...
Forklift Battery Safety Tips & Safety Practices for Forklift Safety Day 2024
Forklifts are essential workplace vehicles that offer immense utility and productivity boosts. However, they are also associated with significant safety risks, as many workplace transport-related accidents involve forklifts. This underscores the importance of adhering to forklift safety practices. National Forklift Safety Day, promoted by the Industrial Truck Association, is dedicated to ensuring the safety of those who manufacture,...
Is your dealership too busy selling hats to each other?
In April’s edition, I wrote about the topic of data-driven decision-making. In one instance, I discussed how most dealerships I visit live with silos of data that do not integrate with each other. The topic of data silos and departmental silos resonated with some of my industry colleagues, so I felt compelled to make it a topic for this month’s article. For your business, success hinges not only on the quality of products and...
Safety on the job gets personal
In-person training, a deliberate hiring process, and ongoing safety conversations are a few of the ways some in the industry suggest maintaining a safe warehouse. To David Hoover, safety is a highly personal issue. Hoover, president of Forklift Training Systems, had a close perspective of about 10 workplace fatalities during his career. “I’ve seen what it does to families. I have seen people so badly injured they don’t live their...
Decline in new Industrial Manufacturing planned industrial project in April 2024
Industrial SalesLeads has announced the April 2024 results for the new planned capital project spending report for the Industrial Manufacturing industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction, and significant equipment modernization projects. Research confirms 110 new projects as compared to 174 in March 2024. The following are selected...
The secret formula is React, Respond, Recover, +1
You do something wrong. The customer gets mad. You apologize and try to fix the problem, make nice, and hope they don’t go someplace else next time. Want to buy some “Customer Insurance?” Sure, you do. How do you get “Customer Insurance”, you ask? Easy, you already have it. The problem is that most people (companies) don’t use it. Reason? Insurance costs a little extra. It’s called Plus One Insurance and here’s how it works: When the...
Programmed growth
Tracking the markets as I do, the April results left me wondering what the heck is going on, especially when META reported far lower-than-expected guidance. In addition, earning reports were soft in many cases with the industrial base reporting a lower confidence index. Adding in what you read about logistic companies leaves you thinking that a problem is brewing which could impact an industrial lift truck business. So, do we achieve...
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