Communicating with purpose
Everywhere I go I hear the same thing. “We need better communication”. I can’t think of one client that I have visited in the past five years that doesn’t identify with this statement. As a dealer principle I routinely observed that miscommunication was the genesis of most of the problems that arose every day. This issue however really isn’t unique to our business. Every business in every location across the globe struggles with...
The Ten Commandments of Creating Lifetime Customers
Everyone has experienced this at one time or another. What you thought was going to be a simple everyday transaction for a product or service, turned out to be an experience that earned your lifetime loyalty as a customer. Sadly, it doesn’t happen very often. Which is exactly why it’s so surprising when it does happen. Today’s consumer-driven environment is intently focused on instant availability and for good reason. More than ever...
Either Adapt or be Obsolete
I don’t know about you, but I probably go through about 100 emails a day related to the equipment and rental industries. And when driving to and from work I listen to some talk radio shows, some of which focus on business matters. Friends and acquaintances also forward emails and magazine articles dealing with my equipment/rental interests. I try to stay current on industry matters. On one radio show the host asked “Of the Top 500 US...
Five qualities that separate Extraordinary Salespeople from the rest
Sales is a competitive business and a tough one at that. If a candidate doesn’t have the right qualities in place, your team and company are going to lose big. So, what makes an individual a good fit for the job? These five traits of salespeople separate the extraordinary from the rest. Self-Motivated Top salespeople are continually learning and improving their processes to keep up with their customers and competition. They take time...
The Ten Commandments of Creating Lifetime Customers
Everyone has experienced this at one time or another. What you thought was going to be a simple everyday transaction for a product or service, turned out to be an experience that earned your lifetime loyalty as a customer. Sadly, it doesn’t happen very often. Which is exactly why it’s so surprising when it does happen. Today’s consumer-driven environment is intently focused on instant availability and for good reason. More than ever...
$200 Early-bird discount for the One-Day Dealer Conference is July 30th
If you are looking for a one-day conference designed to educate, network and to take new ideas back to for your dealership you are in luck. Industry magazines Material Handling Wholesaler and Material Handling Network is having a conference that will touch on topics every dealership has on their radar right now. “At this conference designed with reader and industry leader input will touch on topics from dealer profitability in...
BEUMER Group: Interview – “Drones are an important tool for us”
BEUMER Group: Interview with Eugen Doberstein, Project Engineer Overland Conveyor and Lukas Paul, Manager Plant Design / Bulk Material Handling Systems (Sales), Pipe Conveyor Specialist “Drones are an important tool for us” Using remote controlled drones over building sites or quarries? That might sound futuristic – but it’s not. Equipped with cameras, unmanned aerial vehicles are part of the everyday business...
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