WOW your anxious employees by showing them you care (Here are nine ways to do so)
Deb Boelkes says it’s crucial for leaders to actively show pandemic-weary employees that they care—and create a WOW experience in the process As the pandemic churns on, your employees may be getting somewhat settled into their strange new routines. But don’t be fooled: Even as they get acclimated with Zoom meetings or working in masks, their anxiety hasn’t gone away. If anything, it’s just gone underground....
Why behavior is everything in the coronavirus era
If the Coronavirus pandemic has taught us anything, it’s that behavior is everything. The impact of the stay-at-home policies shows in the decline in new cases. But like a virus, behavior within organizations can be healthy or detrimental. Not only for individuals but for the success of the organization itself. Many companies emphasize their focus on strategy, financials, or even products over organizational behavior. However,...
Is Warranty a Profit Center?
When it comes to dealer “best practices”, administration and control of the warranty department is normally front and center on the list of items to measure and manage. Done correctly, the warranty department can actually be a profit center. No, that’s not a typo. Dealers in search of profitability will normally cringe at the word “warranty”. Many dealers have adopted the idea that the job of administrating warranty coverage is an...
The Isolation Process, A powerful path to more sales
Psst — hey — c’mere! I’ve got a secret to tell you…Sometimes prospects will stall you, sometimes they will lie to you, sometimes they won’t tell you the real reason why they won’t purchase. When a prospect gives you some lame excuse (stall) about why they won’t buy now, he’s really saying, “not yet.” There are two basic types of stalls: People stalls and Thing stalls. Thing stalls are when prospects say — I’m too busy now, your price...
Get ready for the restart
The Coronavirus epidemic has abruptly and unexpectedly changed the operating environment. Even if your company wasn’t impacted financially, the human toll on your staff, customers, and partners has likely been a management challenge in and of itself. Here’s the good news: this, too, shall pass. Market recoveries followed the 2007-08 financial crisis, the 2001-02 tech bubble burst, and the 1987 market crash. We should expect the same...
COVID-19 relief for employers: New employee Retention Tax Credit
The coronavirus (COVID-19) pandemic has shut down many sectors of the U.S. economy, causing widespread job losses. Over 10 million Americans applied for unemployment benefits in March, according to the U.S. Department of Labor. And far more claims are expected in April. Some economists predict that the unemployment rate could rise to Depression-era levels of 10% to 15% before the crisis ends (compared to 3.5% in February 2020). To...
COVID-19 Pandemic vs. Lift Truck Industry
Novel Coronavirus COVID-19—Demand Shock—Supply Shock—Shutdowns—Restrictions—Employee concerns—Unknowns versus Lift Truck Industry This does not look like a fair fight. Seven against one. All eating away at your cash flow which is the lifeblood of any business. If this fight is short-term, say 60-90 days, most of you can figure out how to manage expenses and cash flow to survive. If longer, 180 days or...
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