The CEO moment: Leadership for a new era
COVID-19 has created a massive humanitarian challenge: millions ill and hundreds of thousands of lives lost; soaring unemployment rates in the world’s most robust economies; food banks stretched beyond capacity; governments straining to deliver critical services. The pandemic is also a challenge for businesses—and their CEOs—unlike any they have ever faced, forcing an abrupt dislocation of how employees work, how customers behave, how...
FASB offers reprieve from updated Lease and Revenue Recognition Rules
If you’re feeling burned out from coping with extreme circumstances brought on by the COVID-19 pandemic, you’re not alone. Fortunately, the Financial Accounting Standards Board (FASB) and Congress are offering some compliance-related relief for certain entities Deferral of Revenue Recognition Rules Let’s start with Accounting Standards Update (ASU) No. 2020-05, Revenue from Contracts with Customers (Topic 606) and...
Sales professionals take responsibility
At a recent event, a group of salespeople were asking each other: “What do you mean when you say, sales is a profession and career?” This has come up many times as professional salespeople struggle with those in the business who do not take responsibility for their decisions. Clients appreciate a salesperson with empathy and the ability to develop a total solution versus simply presenting a product. Although the basic rules of...
Want to start making an attitude change? Take attitude actions
I define attitude as, “The way you dedicate yourself to the way you think.” Think negative or think positive is a choice and a process. Negative is (unfortunately) an instinctive process. Positive is learned self-discipline that must be studied and practiced every day. To achieve a POSITIVE attitude, or as I have named it, a “YES! Attitude,” you must take physical, verbal, and mental ACTIONS. Here are a few short chunks of attitude...
Time to reconsider
It is still a bit strange out there. I keep walking into office or retail facilities with no one to be found. I frequent a favorite restaurant or bar and there are only a few customers to be found, most of which I do not recognize. It is July and a LOT of people are still not working, or if they are, the job they came back to is not the same as the one they left. Doing some reading and research on this RECESSION leads me to believe...
Customer Portals
Welcome to the new normal. COVID-19 has left a legacy of communication obstacles that we never thought possible prior to 2020. From social distancing at parts counters to virtual sales calls, the way we interface with our customers now has to include “touchless” efficiencies, and new ways of establishing and maintaining customer dialogue without the benefit of being physically onsite. In this column, I want to ask you to contemplate...
Beyond COVID-19: The next normal for packaging design
The coronavirus pandemic has reshaped industry megatrends in ways that will have major short- and long-term implications for packaging design The COVID-19 pandemic has reshaped the megatrends buffeting the $900 billion-a-year packaging industry. As the world manages through—and begins to emerge from—the great public-health and economic crisis, we expect these megatrend shifts to change packaging design in fundamental ways. To prepare...
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