Six mindsets to breathe oxygen into your people
We all could use a deep breath. Most teams and companies are still figuring out how to help support their people and engage with them remotely, in hybrid settings, and in in-person gatherings. With all that business people have been navigating: differing modes of communication, the expansion of remote workers, global health, issues of racism, social injustice and equity, political and economic uncertainty, they are also expected to...
Why we shouldn’t interview job candidates
Job interviews are mostly nonsense. According to Ron Friedman, a psychologist and author of “The Best Placed to Work”, 80% of people lie during their interviews — so if that’s the case, the information you’re hearing is likely fiction, or at best, inspired by real-world events. Job interviews mean you may hire the best actor on the day — not the best candidate. So don’t do them. Instead, audition. Just like the same way...
Job Shock: Solving the Pandemic & 2030 Employment Meltdown Part IV: A New Time Bomb: An Explosion of Skilled Worker Shortages
It is already apparent that as COVID-19 restrictions ease, pent-up demand for many types of goods and services will be unleashed. As businesses reopen or expand to meet this boom, the demand for skilled workers will soar. It is not likely to fall for the rest of this decade. As cited in prior “Job Shock” segments, a major demographic shift, serious education deficits, and rising job-skill demands have combined with...
The Sales Actions to be remembered are the one’s brought
Often what makes people buy are the little things. Little memorable things. Little memorable things repeated over time that builds enough goodwill, value, confidence, and trust to affect a sale. How memorable are you? How memorable are your actions? How many surprises do you create? How much magic do you make? If you’re not sure of the answer, ask yourself these (fighting) questions: Am I beaten by competition regularly? Am I arguing...
Are we on “AUTO” matic?
Back in the old days when OEMs, Dealers, Customers, and Banks sought to seek guidance in their crystal balls related to the near and long-term future of the lift truck industry, there would be studies and discussions, and meetings arriving at potential various outcomes. But eventually, at some point during these discussions, before notes and white papers were prepared, someone would always ask “Let us see what the auto industry is...
Essential safety reminders to protect your crews and your bottom line
Brush up on important safety reminders this Forklift Safety Day Forklifts are key to workplace productivity but introduce a variety of hazards—many of which can be mitigated with an educated, proactive workforce. In fact, studies show that roughly 70 percent of all forklift-related accidents could have been avoided with proper training. While Forklift Safety Day provides an opportunity to celebrate workplace safety each year, safety...
The Service CX
Last month I started a series on the customer experience (the CX). To refresh your memory (or if you missed the last issue), the importance of the CX in recent years has grown significantly. Communication methods, advertising platforms, social media, and evolving customer demands put the CX front and center. I explained last month that controlling and actively managing the customer experience is driven by the needs of our...
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