The CX
The primary task in the distribution business is to care for the customer and meet their needs. This is an indisputable fact. A wise man once told me that “NOTHING happens until something is SOLD”. Selling, however, used to be a much simpler process. In days past, the customer purchased equipment. It was our job to demonstrate to the customer that our brand, its capabilities, and our support team were the best fit for their needs. ...
Dealers at a Crossroads – Choosing the Right M&A Transaction
As we enter the later stages of the Coronavirus pandemic, equipment companies in material handling and related industries are seeing the light at the end of the tunnel. Some businesses have even flourished in the last few quarters. Buoyed by changing trends in consumer consumption, purchase behavior, and decentralized commerce – and further bolstered by the broader reopening of the country – the outlook for dealers is strong....
Transitory Planning
We have been hearing the word “TRANSITORY” coming out of DC a lot lately. Transitory this and Transitory that to the point where I had to look it up to make sure what DC was inferring or talking about. TRANSITORY- Not permanent. Brief duration. Temporary. Not persistent. Interesting since DC uses the word TRANSITORY when discussing inflation, the value of the dollar, interest rates, unemployment numbers, and so on in response to Fed...
Are you a sales leader or sales chaser?
I grew up in Haddonfield, New Jersey. We lived at the corner of the busiest intersection in town. I was 15 years old when we got a puppy named “Thing-a-ma-jig.” The cutest, friendliest mutt-puppy you ever saw. One morning, about a week later, I opened the front door to get the paper — and the puppy got loose. She started running as fast as she could — right for the traffic. I started chasing her — hopelessly for five blocks, across...
Know your OSHA obligations if COVID-19 strikes your business
Not all employers are bound by the recordkeeping and reporting requirements established by the Occupational Safety and Health Administration (OSHA). Generally, an employer must have more than 10 employees to be subject to those legal obligations, unless OSHA specifically instructs you otherwise. Your company also must be in an industry that’s considered hazardous, such as manufacturing, construction, utilities, agriculture, and...
Cost-effectively preventing Heavy Equipment Theft
Heavy equipment theft of everything from forklifts, skid steers, and trucks to bulldozers, backhoes, excavators, and wheel loaders can be a serious issue for business owners, whether at the rental yard or job site. Stealing batteries, catalytic converters, and entire vehicles can be a relatively low-risk, high-reward opportunity for thieves unless sufficient security equipment and procedures are in place. Equipment damage plus cut...
Innovation expedites Warehouse Logistics in the largest, most challenging Work Platforms
Warehouse OEMs and integrators can accelerate successful project completion of even increasingly complex, automated systems with advanced platforms The growth of e-commerce is driving warehouse, distribution, and fulfillment centers to utilize larger structures, automated systems, and engineered elevated work platforms that can deliver faster logistics and shipping. To accommodate the growing size and complexity of such systems,...
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