Managing customer expectations
Many of my readers have contacted me recently regarding the customer experience (CX) series that I featured in MHW earlier this year. As customer expectations shift, it’s evident that as trusted allies we must shift with them, and help them to navigate the changes in the supply chain industry. The message that our current CX may be set on “default” mode and not “actively managed” resonated with many dealers. I ran across a couple of...
Are things getting (slightly) better?
Are your sales (finally) on the increase? It seems as though there’s a slight sales surge going on, but no one’s talking about it much — probably because no one wants to jinx it. The economy is still very fragile, the world is even more fragile, and with elections taking focus, politicians of all sorts are finally realizing that jobs and small businesses are the priority. That only took three years. I believe there’s going to be at...
Job Shock: Solving the Pandemic & 2030 Employment Meltdown Part VI: RETAIN Case Studies: Partnerships Rebuilding Local Employment Pipelines
The June Gordon Report provided an introduction to the general characteristics of regional public-private partnerships focusing on economic and workforce development or RETAINs. Across the United States RETAINs have many local brand names. RETAINs bring together enlightened community leaders from many industry sectors. They cooperate in developing initiatives that provide career education and information to students and retrain...
Financial markets and how it will affect you
This is our annual review of the Banking, Rental, and Leasing markets. Where they are and where they are going. All in all, things look pretty good with a qualifier regarding inflation, interest rates, and a potentially dangerous upswing in the new COVID-19 variant. Boy, that is quite a swing in expectations which basically suggests you plan conservatively, take advantage of short-term opportunities and keep looking over your shoulder...
Finding the hidden innovators in your company: Leonardo da Vinci, Thomas Edison and the rest of us
Most people who work in a corporate environment are familiar with some type of personal style indicator — Meyers Briggs Type Indicator, Strengths Finder, DISC profile, and many others. However, there’s a less well-known one that’s particularly relevant and useful in innovation and it is specific to your creative thinking style. At the heart of creativity and innovation is problem-solving. Since all humans problem-solve, by...
KION Group starts research project ARIBIC: creating high-resolution digital twins of warehouses
Project partners KION Group, LeddarTech, Karlsruhe Institute of Technology (KIT), and the STARS Lab at the University of Toronto develop intelligent indoor cartography ARIBIC is funded by the National Research Council of Canada Industrial Research Assistance Program (NRC IRAP) and the German Federal Ministry for Economic Affairs and Energy (BMWi) Project scheduled for completion in the fourth quarter of 2023 The KION Group and its...
Forks in the road
Hope you noticed I used a plural for the word “Forks”. Did it on purpose because every company out there will have many decision points to consider regarding post-pandemic activity, many of them uncomfortable to discuss but in some shape or form necessary to deal with. And when you add the “forks” into the mix it seems managements time will be increasing preparing plans for ’22 and beyond using gameplans that are drastically...
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