Why we misinterpret wants and needs as problems
I’ve spoken with hundreds of executives, CEOs, and business leaders about their organizational challenges. Across all industries, many of the problems are the same. We need more sales/revenue/members. We need more innovation from our employees. We need to reduce costs. We need to reduce attrition (of customers/employees). Sound familiar? In addition, there are other, more narrow, and specific problems that are voiced as well. We...
Four tips for Optimizing Wireless Automated material handling operations
Automation has become an irreversible trend, especially as the pandemic has affected industries around the world. This trend presents companies with both new opportunities as well as challenges. While e-commerce is on the rise, it has also led to increased pressure on logistics and rising raw material demand as economies recover and labor shortages worsen. These events have propelled the need for automation into the global spotlight...
Six mindsets to help your team reboot
Did you know that 7.6 million people quit their jobs in the months of April and May of 2021? Reports of loneliness at work are as high as ever. Divorce rates are up 34% from last year. To say people have been a little stressed would be an understatement. Let’s dig a little deeper into what the research is also telling us. 9 out of every 10 employees say they want to work for a more meaningful culture. People want to feel like they are...
Is time-bound memory causing you to be stuck in the status quo?
I recently had to get a CT Scan. I was nervous about the procedure because my father had a terrible reaction to the contrast dye used for the imaging, and even had to be resuscitated on the scanning table. I thought there would be a high likelihood that as his daughter, I may have a similar reaction. I spoke with the doctor, who quickly dismissed my concerns. He said there was nothing to worry about, and the team was highly trained in...
Managing customer expectations
Many of my readers have contacted me recently regarding the customer experience (CX) series that I featured in MHW earlier this year. As customer expectations shift, it’s evident that as trusted allies we must shift with them, and help them to navigate the changes in the supply chain industry. The message that our current CX may be set on “default” mode and not “actively managed” resonated with many dealers. I ran across a couple of...
Are things getting (slightly) better?
Are your sales (finally) on the increase? It seems as though there’s a slight sales surge going on, but no one’s talking about it much — probably because no one wants to jinx it. The economy is still very fragile, the world is even more fragile, and with elections taking focus, politicians of all sorts are finally realizing that jobs and small businesses are the priority. That only took three years. I believe there’s going to be at...
Job Shock: Solving the Pandemic & 2030 Employment Meltdown Part VI: RETAIN Case Studies: Partnerships Rebuilding Local Employment Pipelines
The June Gordon Report provided an introduction to the general characteristics of regional public-private partnerships focusing on economic and workforce development or RETAINs. Across the United States RETAINs have many local brand names. RETAINs bring together enlightened community leaders from many industry sectors. They cooperate in developing initiatives that provide career education and information to students and retrain...
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