Technology forced changes
Technology changes have been talked about for the last ten years and probably more. Many of you have adopted newer technology by investing in new operating systems, CRM systems, marketing systems, and many apps to improve communication with customers, employees, and OEM personnel. And some of you have only made minor changes because of the cost involved and the lack of OEM suggestions that you do so. And some of you are just...
New Industrial Manufacturing downward trend continues with 110 planned Capital Projects for February 2023
IMI SalesLeads has announced the February 2023 results for the new planned capital project spending report for the Industrial Manufacturing industry. The Firm tracks North American planned industrial capital project activity; including facility expansions, new plant construction, and significant equipment modernization projects. Research confirms 110 new projects in February as compared to 130 in January in the Industrial...
Customer complaints breed sales if you handle them correctly
The customer is always right. Except when they are wrong, which is most of the time. In sales right and wrong don’t matter. Keeping the customer satisfied and happy is what matters. What’s the best method of handling the dreaded CUSTOMER COMPLAINT? Try The Personal Touch Method. Here is a formula I have developed and used over and over. To institute this method, you must first and foremost TAKE RESPONSIBILITY even if the fault isn’t...
Customer experience
When I started writing for Material Handling Wholesaler, I originally assumed the reader audience would be only those that have been in the material handling industry for many years like myself. However, what I did not think about was the new and younger workers entering our industry along with the workers that have recently pivoted to our industry for the first time. A mentor of mine once told me, ‘Be a student of the industry,’ so...
2023 MHEDA Convention & Exhibitor Showcase
Your team is the heartbeat of your organization. No matter how sleek, modern, or powerful your equipment or systems appear, they are fueled by humans. Beautiful, messy, imperfect humans. We are working in an uncertain era of employee fatigue, mental health issues, and low morale due to current pressures in and out of the workplace. Are you providing support when and where needed? As leaders, it is our job to listen, react and plan for...
The Secrets of Visionary thinkers – Five steps to living in possibility
We tend to believe that famous innovators or other “creative” people have some inherent qualities that we don’t have. But the truth is — they don’t. They’ve simply cracked the code on how to consistently live in a possibility instead of living in obstacles. Visionary thinkers see possibilities. Always. Most of us mostly see obstacles, most of the time. We move through work, and life, by addressing whatever next obstacle...
Gordon Report: Inflation, Jobs, and Interest Rates
Recent news headlines report that stocks are crashing. The markets are focused on further interest rate increases as the Federal Reserve responds to inflation. But to what extent is inflation triggered by surging jobs hiring and a falling unemployment rate? Overall businesses are still experiencing great difficulty in hiring skilled workers. Massive retirements and COVID-19 are identified as the main culprits. However, reports from...
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