It’s not the company. It’s the people in the company. It’s you!
When you walk into someone’s place of business to shop or buy something, what are you expecting? Most people (you included and me included) expect someone friendly, someone helpful when you need them, to be served in a timely manner, to be given fair value, to be presented with a quality product, to make the process quick and easy, and to be thanked whether you give them the business or not. Then the question is: What do you...
Should I hire this person?
Nothing can derail decision making like conflicting data. Have you ever read online reviews for restaurants when planning a vacation itinerary? You get 12 people saying Uncle Frank’s BBQ is the best they’ve ever had, while 8 others claim it’s the worst. The 12 advocates report that Uncle Frank’s Memphis-style ribs are tender and flavorful. The 8 naysayers insist the ribs are dry, chewy, and bland. So you end up saying, “To heck with...
Incentives – Engendering Engagement
As a dealer principle, I liked to think that the wages we paid our people provided enough motivation for them to be personally invested in delivering a quality experience to our customers. Over time I found that while wages are necessary, the best and most productive employees are hard-wired to innovate. For that additional innovation they want a chance to get a little extra. My goal in designing incentive programs was always to...
Find your WOW at ProMat
ProMat 2019 is where manufacturing and supply chain innovation comes to life – in person and in action. Experience 1,000 providers as they demonstrate the latest equipment and systems that will deliver the WOW to help you: » Improve visibility & accelerate time to market » Reduce operating costs & increase efficiency » Streamline & automate your operations » Connect with solution providers & key thought leaders »...
In 2019, Customer understanding is the Key to Growth
Most “predictive rundown” articles that kick off at the beginning of the year focus on big technologies, major disruptions, or massive breakthroughs that will upend your market. While these possibilities may manifest at some point, there’s something to be said for going back to the basics. They say, “what got you here, might not get you there”, that doesn’t mean as an organization you toss out the...
Robot Programming Demystified
For years, a large part of the feedback I’ve received from manufacturers has revolved around the need for a holistic, easy-to-use solution for robotic automation and robot programming, and with nearly two million jobs on the verge of going unfilled due to talent shortage1, the necessity has never been greater. Moreover, nearly 100% of the manufacturers I encounter stress the need for intuitive high-performance robotic technology with...
How to prevent Human Error in your Warehouse
Accidents will happen in a warehouse or distribution center, and human error is statically a major cause. Failing to identify the potential reasons for errors, ignoring on-the-job complacency, and disregarding poor driver habits or behavior will eventually cost you. As with any workplace, your employees need to have best practices continuously reinforced. In a warehouse, repetitive tasks, long shifts, and a comfort level that comes...
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