A key CEO Priority: Enable great Customer Experiences to drive Customer Loyalty with Business Growth
How to create great Customer Experience in an era of slowing growth is one of the top of mind concerns for senior executives and CEO’s today. Customer Experience is the customer’s assessment of the total quality of interactions, ease of interactions, and ultimate decision to purchase, abandon, or repurchase the organization’s offered goods and services throughout the entire buying cycle. A great customer experience leads to highly...
The three Values of Great Leaders
Are you a V.I.P. Leader? Leadership is an overused word. There are a lot of managers in companies, but very few leaders. Even the ones that call themselves leaders possess attributes that leave much to be desired. Great leaders have a few qualities that make them special and make the companies they lead extraordinary for people and profits. So what is the definition of leadership? Great leaders are not the people that you’re...
Hydrogen Energy gains steam
Interest in hydrogen-powered fuel cells for transportation and machinery applications appears to have kicked up of late, with several companies announcing major developments. Hydrogen Batteries for Spanish Port. The Port of Valencia in Spain in January said it is readying to implement a planned €4 million pilot project to power container-manipulating machinery with hydrogen batteries. The seaport, the biggest in Spain, and one of the...
Service Productivity
So, how’s business? At the outset of 2019 all of the available data that I could find portended some economic softening throughout this year. The MHEDA Journal issue for the first quarter even asked dealers to compare their current business climate with what was happening just prior to 2008. That could be a daunting exercise. Who wants to go back to 2008? I remember that as a painful time. As disquieting as it may be to relive...
Mimic the Disruptors
The Disruptors take a process or product or service and find a way to do it better. And as a result, gain market share, increase profits, reduce costs and in general grow the business. These innovators find ways to do things cheaper, faster and more convenient to process. Does any of this apply to you? It sure does. Finding ways to disrupt your own business is necessary for every business out there if you wish to stay competitive. I...
Why do some Persist and some Quit? Because…
Is there a best way to follow-up? No. Why do people quit too soon? Big question. Why do you quit too soon? Bigger question. Have you ever read Think and Grow Rich? Biggest question. Reason? Think and Grow Rich (written by Napoleon Hill 78 years ago) has an entire chapter on persistence that provides real insight as to the characteristics of what makes some stick at it until they win, while others stop either just after they start, or...
The Great Battery Technology Race Lithium or Lead?
Battery technology is expanding, bringing with it a wealth of new choices for consumers. Perhaps most recognized among recent changes for forklift users has been the introduction of lithium-ion batteries into the market, a technology providing a new option in an industry long dominated by lead acid. But lithium’s foothold remains a small percentage of the marketplace, as experts say it is cost-prohibitive for many material...
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