An event to remember

I attended the Employee Ownership Conference presented by NCEO (National Center for Employee Ownership) in Pittsburgh on April 9-11. On a scale of 1 to 10 this program and venue was a 11-or 12. Wow, what a program in terms of a learning experience, presented in Pittsburgh’s downtown convention center, attended by 1,900 people that fell into one of three categories: People interested in learning about ESOPS Employees of both recent and...

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The Industry takes Safety seriously

In the 1960s, some 14,000 U.S. workers were dying on the job every year. A drumbeat was growing among the public to do something about the growing injury and fatality rates on the job, according to the Occupational Safety and Health Administration (OSHA). Speaking in Congress during that decade, Rep. William A. Steiger told of the more than 400,000 Americans killed in workplace accidents and disease in the previous 25 years. “Not only...

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Safety – More than just handouts and lip service

What is the goal of your safety program? Most dealerships, large or small have been motivated to create some sort of safety program for their employees. Many dealers do this because they actually care about their employees and the work environment that they create. Others may do it simply to mitigate their workman’s compensation insurance rates. Either way, finding relevant and compelling programs that keep employees engaged and...

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What’s your Human Capital strategy?

The accelerated rate of change occurring across most industries today makes strategic planning especially challenging for business executives. It has become increasingly difficult to maintain a competitive edge in an era of low barriers to entry, increased competitor activity, rapidly changing customer needs, quickly evolving technology, and economic and legal trends. As the workplace continues to evolve, it will become ever more...

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Memorable customer service…Where’s the washcloth?

Two true stories from the travels of a weary sales trainer. I flew to Hawaii last spring. First time. Seven hours in the plane makes a person a weary traveler. I was met at the airport by my host, and given the traditional lea (necklace of flowers). Fantasy fulfilled. Gritty from the plane ride, I enter the lobby of the Hawaii Prince Hotel –– walk over to the desk –– someone smiles at me –– says “aloha!”, and gives me a...

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The Industry takes Safety seriously

In the 1960s, some 14,000 U.S. workers were dying on the job every year. A drumbeat was growing among the public to do something about the growing injury and fatality rates on the job, according to the Occupational Safety and Health Administration (OSHA). Speaking in Congress during that decade, Rep. William A. Steiger told of the more than 400,000 Americans killed in workplace accidents and disease in the previous 25 years. “Not only...

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Top tips: 7 steps for choosing an AR Workflow App Platform

It depends on the software- 7 important selection criteria for the right augmented reality platform Companies using smart glasses or other wearables need local apps running on these devices. These apps give the user relevant information whenever he or she needs it to conduct a task correctly and efficiently. The devices are for example used to support order picking in logistics, for service and maintenance works of machines or for...

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